FB tracking pixel
Call for reliable AC replacement in Mesa AZ.
For AC repair in Mesa AZ, like us on Facebook!
For AC repair in Gilbert AZ, visit us on Google!
To schedule your Air Conditioner installation in Chandler AZ, just email us!
see what your neighbors say about the AC repair or installation we performed near Mesa AZ on Pinterest!
For AC repair in Gilbert AZ, follow us on Twitter!
For Ductless AC repleacement in Mesa AZ, watch our videos on YouTube.
Call Us Today!
Call John's Refrigeration today for AC repair service in Chandler AZ
Call for reliable AC replacement in Mesa AZ.
Call John's Refrigeration today for Air Conditioner repair service in Gilbert AZ
Schedule an Appointment
Call for reliable AC replacement in Mesa AZ.
For AC repair in Mesa AZ, like us on Facebook!
For AC repair in Gilbert AZ, visit us on Google!
To schedule your Air Conditioner installation in Chandler AZ, just email us!
see what your neighbors say about the AC repair or installation we performed near Mesa AZ on Pinterest!
For AC repair in Gilbert AZ, follow us on Twitter!
For Ductless AC repleacement in Mesa AZ, watch our videos on YouTube.
Call Us Today!
Call John's Refrigeration today for AC repair service in Chandler AZ
Call for reliable AC replacement in Mesa AZ.
Call John's Refrigeration today for Air Conditioner repair service in Gilbert AZ
Schedule an Appointment

Customer Service

Customer Service

Posts Tagged ‘customer service'

 

45 Years of Stellar Service

Tuesday, September 15th, 2015


John's Refrigeration started as a family business in the Phoenix metro area in 1970. That's 45 yearsserving our customers with honesty and integrity. Our Red Carpet Customer Service means we serve customers for many years because they understand the value we bring when we come to their homes. We respect our customers and appreciate their business, which is why we offer guarantees on our work so you don't need to worry.

Living in the desert creates special problems for your air conditioning unit. Problems that John's has been resolving for decades. Our solutions were born in the desert, built to last. When your a/c unit has issues, give us a call and our NATE certified technicians will thoroughly check your entire system to make sure it's running as efficiently as possible. A unit that's running the way it's supposed to not only keeps you cool in the desert heat, but also consistently saves you money on your utility bills.

We will go over any issues that we find during our inspection and we won't do anything without your prior approval. We give you options that work with your budget and lifestyle. We offer membership to ourPeak Performance Club so you have priority over other customers if you need us to check on your system.

We also take a whole home approach, which means we look at every aspect of your heating and air conditioning system, while also taking into account how your family lives in your home. Our family wants your family to be comfortable all year ‘round. We've been doing it right for 45 years or we wouldn't be doing it. Just Call John's to find out how we can help you get the most out of your air conditioning and heating system.

AC Efficiency: Don't Let the Other Guys Fool You

Wednesday, November 19th, 2014

When it comes to the safety, comfort, and energy efficiency of your home, don't let the other guys fool you into thinking they have the best deal or service for your AC efficiency. Do your homework. Ask questions. And choose an A/C company that is reliable, trained and certified, and focused on customer care. (HINT: That's the team at John's Refrigeration)

 

You get what you pay for

You've probably heard that phrase a number of times from a number of different people, but what does it really mean? It means that on the front end you might choose an HVAC company based on price and you end up having to call another company to fix the AC efficiency problem – either the original problem or a new one. John's has a commitment to quality workmanship and customer satisfaction that influences every decision we make.

We offer a 100% satisfaction guarantee on all of our services, have an A+ rating with the Better Business Bureau, a 2011 Angie's List Super Service Award, and were awarded the 2013 Gilbert Chamber of Commerce Family Business of the Year award. In other words, John's can back up what it says and is worth the cost.

Commitment to Service

We are dedicated to making the air in your home safe and comfortable for you and your family. We work with you until you are 100% satisfied with our work.

Our certified technicians will perform a complete inspection of the HVAC system so that we understand where there may be a need for repair in order to maximize your AC efficiency. We want you to be able to make an informed decision about the level of service we will provide to you.

The inspection includes the unit as well as the ductwork and can, as requested or as part of the Peak Performance Club, test indoor air quality and carbon monoxide levels.

Red Carpet Treatment

We understand HVAC work is a dirty job and we're committed to keeping your home clean. Each time our technicians visit your home, they will literally roll out the red carpet and cover their shoes before entering your home. In the month of October, we covered our shoes with pink covers to support Breast Cancer Awareness Month. This is just one of the ways we support the community.

Community Involvement

We're active members of the Gilbert Chamber of Commerce and our own Andrew John is a member of the Board at East Valley Institute of Technology (EVIT).

Service is about more than a great price. It's a commitment to customers and community. The next time you need an A/C professional, Just Call John's. We're here to help

What does being a family heating and cooling business mean to you?

Tuesday, June 17th, 2014

Being a family heating and cooling business means more than just running a business with family members. Simply stated, being a family business means we care about our community and customers as if they were our own friends and family.

 

Customer Satisfaction

We offer a 100% money-back guarantee to all customers, as well as a lifetime workmanship guarantee. We aren't happy with our work until our customers are happy with our work.

Local Customer Service

When was the last time you called an 800-number and spoke to a live person? It has probably been a while or at least a trek through automated responses before you could talk to someone. At John's Refrigeration, we are dedicated to providing local customer service. When you call our office during business hours, you will speak directly with a member of our local office. Working with you, they will help get your questions answered and problems solved.

Choose Local When You Can

Choosing John's Refrigeration means you're choosing to work with a locally owned business; supporting the local economy. According to Local First Arizona, for every $100 spent with a locally owned company, $73 stays in the area, compared to only $43 when purchasing from a big box or other non-local business.

Community Investment

Your community is our community. As a member of the Gilbert Chamber of Commerce, we are dedicated to supporting the Gilbert and Mesa communities through business networking and charitable events. We're also dedicated to hiring people from within our community and understand the value of local hiring to stimulate job growth and the local economy.

Being a family heating and cooling business goes beyond hiring our loved ones. It means we have the opportunity to serve the community and help each of our local businesses grow. Thank you for choosing local!

Choose the Best for Air Conditioner Repair in Chandler

Tuesday, May 20th, 2014

Summer is heating up. If your air conditioner isn't cooling your home the way you want it to, it might be time to call John's Refrigeration. We provide air conditioner repair in Chandler and across the Valley. And it's better than the rest. In fact, we provide red carpet treatment.

What do you think when you hear the phrase red carpet treatment for air conditioner repair, Chandler?

You probably scratch your head and wonder what the red carpet has to do with cooling your home!

When our technician arrives at your home, you can rest assured you're getting the highest quality service. Before your appointment, you will receive an email that includes the time of your appointment. When he arrives, he will be in a John's Refrigeration vehicle, wearing a John's Refrigeration uniform, and will show you his identification before he enters your home.

Next, we literally roll out a red carpet and cover our shoes.

We ask you what is happening in your home that made you call us for air conditioner repair. Working with you, we review the HVAC system, diagnose the problem, and present solutions.

What makes our technicians the best?

  1. Licensed and Insured: Your peace of mind, safety, and protection mean everything to us. We will show you our $2 million policy so you know we're serious.
  2. Education: Our technicians take part in ongoing training and education so they understand the latest HVAC trends and technology.
  3. Guarantee of Work Quality: We offer a 100% money-back guarantee to all customers as well as a lifetime workmanship guarantee. We don't rest until our customers are happy with our work.
  4. Solutions-oriented: We aren't going to tell you there's a problem when there isn't one. We're dedicated to finding solutions to your family's needs and expectations. It is important to us for our customers to be in a safe, healthy, and comfortable home environment.
  5. Above and beyond: We understand the needs of your family go beyond having hot and cool air in your home at the appropriate times of year. A customized comfort system for your home is about more than switching out the HVAC box.

If you're looking for a team dedicated to red carpet service and solutions to air conditioner repair, replacement, and maintenance, Just Call John's Refrigeration!

24 Hour Emergency Service • Call Us Today • (480) 648-2400 • or • Fill Out Our Online Form
Location
We service most AC brands and models near Mesa AZ.
Business Address:
211 E. 10th Drive, Ste. 2
Mesa, AZ 85210
Contact Us
Schedule your Ductless AC replacement in Gilbert AZ.
Company Phone:
Phone: 480-649-1000
We offer 24/7 emergency Air Conditioner repair service in Mesa AZ.
Service Hours:
Monday- Sunday 7 am-7 pm
24 Hour Emergency Service
For your Cooling repair in Mesa AZ, trust a licensed, certified contractor.
License:
#084417 #170672