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Call for reliable AC replacement in Mesa AZ.
For AC repair in Mesa AZ, like us on Facebook!
For AC repair in Gilbert AZ, visit us on Google!
To schedule your Air Conditioner installation in Chandler AZ, just email us!
see what your neighbors say about the AC repair or installation we performed near Mesa AZ on Pinterest!
For AC repair in Gilbert AZ, follow us on Twitter!
For Ductless AC repleacement in Mesa AZ, watch our videos on YouTube.
Call Us Today!
Call John's Refrigeration today for AC repair service in Chandler AZ
Call for reliable AC replacement in Mesa AZ.
Call John's Refrigeration today for Air Conditioner repair service in Gilbert AZ
Schedule an Appointment

Blog Index 27

Blog Index 27

John’s Refrigeration Blog

John’s Red Carpet Customer Service

September 23rd, 2013

Many businesses believe that good customer service is all about bringing customers back. The approach to customer service that John’s Refrigeration Heating and Cooling takes instead is to offer stellar service – indeed, Red Carpet Service – by forming a relationship with our customers personally. Since our customer service policy is customer-centered, we discover what the customer wants, listen to the customer to solve any issues, and deliver the customer’s vision – plus one percent.

John’s understands that homeowners may have been burned before or that the product or service offered by other companies turned out to be something entirely different from what was actually delivered. Unfortunately, many customers are only satisfied because their expectations are so low and because no one else is doing better. Poor service is what they’re used to.

However, consistency will overcome resistance. We offer a different experience from our competition: We “wow” our customers by backing up what we say. John’s offers a money back guarantee, no matter what the issue is. Our customers can always be satisfied knowing that the burden is always on us. They really can’t make a bad decision…. Unless they choose someone else.

John’s is able to provide this kind of customer service through systems and training. From how to answer the phone, to how to park at a client’s home, how we introduce ourselves to customers, and how to give them a completely different experience than they are used to or expect. We focus on communication through conversation training. We reward our Certified Technicians for the individual customer service they provide. We do this with weekly meetings, weekly training, and ride-alongs to oversee customer interaction. John’s is always looking for what would help us to improve.

 

A perfect service call is considered the Red Carpet treatment. We literally roll out a red carpet to your front door and then put on shoe protectors so we keep your home looking the way it was during our visit, as well as after we are finished.

John’s offers a different experience from any other installation or repair service. We are an HVAC company, here to help you with all you air conditioning and heating needs, but we are first and foremost a customer service oriented business that keeps the customer front and center during the entire process.

When customers know they can count on you time and time again, that is stellar service. So make a call to John’s Refrigeration Heating and Cooling – for projects large and small – where you get a commitment, not just a response.

Asthma, Allergies, & Indoor Air Quality

September 13th, 2013

Allergy and asthma control begins where we spend 90% of our time: at home. Controlling the air quality in your home can reduce allergy and asthma symptoms and decrease the triggers that cause flare-ups.

Allergies don’t only cause sneezing and runny noses; they are also a main trigger for asthma attacks. You could have a chronic problem breathing well (easily, deeply) or coming down with respiratory issues. And it’s possible to develop asthma and allergies as an adult, even if you never had either as a child.

Although everyone is affected by it, people with asthma are more sensitive and experience the effects of poor indoor air quality more quickly and more severely. Pollutants increase the chance of upper respiratory infections and cause adults to miss work, children to miss school, and often require multiple visits to doctors’ offices and sometimes even the emergency room. The U.S. Environmental Protection Agency (EPA) states that asthma “is the leading chronic illness of children in the United States and the leading cause of school absenteeism due to chronic illness.”

The American Lung Association recommends source control as the first line of defense against indoor air pollution. Increasing the circulation of outdoor air into the home and reducing the humidity as much as possible helps because fresh air can also reduce the levels of indoor air pollutants. By reducing humidity, dust mite and mold growth decreases. Air conditioners help reduce the humidity and also prevent the exposure of outdoor allergens, as long as the units are routinely serviced and running correctly.

Most health risks associated with poor indoor air quality can be minimized with proper system maintenance. A clean and efficient HVAC system is an essential tool to have in your family’s health tool box. John’s Refrigeration Heating and Cooling is authorized by both SRP and APS for duct testing and repair. We test your duct system to identify areas where the contaminants are getting into your home and will recommend actions you can take to keep your indoor air as safe as possible. We also sell and can install reusable electrostatic air filters, which attract and hold onto airborne particles like a magnet. The particles are only released when the filters are cleaned. This way, those particles stay in the filter instead of making their way into your lungs.

At John’s, we are your indoor comfort specialists and can address any issues with the air inside your home; making it easier to breathe easier.

Indoor Air Quality: Simple Ways to Make Your Home Healthier

September 13th, 2013

Did you know? The air in your home is dirtier than the air outside. This is due in part to the recommendations of the US government during and since the 1970’s energy crisis. At that time it was suggested that American homes be sealed as much as possible to prevent precious oil and electricity from being wasted. The result is that our homes aren’t breathing in a way that makes them healthy for us.

Our homes breathe? Yes, our homes have a life of their own. They take air in and out just as you do. When they are sealed tightly, the breathing is strained causing contaminants, dust and pollen to enter or stay in the home.  This creates poor indoor air quality and an unhealthy environment.

 

At John’s Refrigeration we believe in creating healthy homes which is why we offer the following simple ways to make your home healthier:

  1. Duct System: A properly sized and sealed duct system eliminates dust and contaminants as well as hot air from being brought into your home through the A/C system. The team at John’s Refrigeration can help you cut as much as 20% from your heating and cooling related energy costs by testing and repairing the duct system of your home. Once the duct system has been evaluated and renovated as needed to create an efficient system, we balance the pressure in the home.
  2. Balance Pressure: Your home is an extension of the duct system. Closing interior doors creates rooms that are not neutral pressure; they are positive or negative and affect the way the home breathes. Negative rooms, for example, become unsafe because contaminants like dust, pollen and carbon monoxide can be drawn into the home. Positive rooms push the cool (or warm) air out of the home. Whether positive or negative, it creates uneven temperatures throughout the house making it uncomfortable for you and your family.
  3. Fresh Air: Adding fresh air to the home creates a slightly positive pressure and keeps dust and other contaminants out of the home. Your home breathes and we don’t want it to be breathing hot, dirty, contaminated air from the walls or attic.
  4. Filtration: The final way to create a healthy home is to add a purification or filtration system to clean the air. The type of filtration system is up to the needs of the homeowner. A home with pets and/or more than two occupants would probably need a different system than a non-pet home with two or less occupants, for example.

At John’s Refrigeration we understand simple ways to make your home healthier. Concerned about the health of your home? Give us a call. We’re happy to help you.

Air Pollution Facts Phoenix: Summer v. Winter

September 10th, 2013

John’s knows the air pollution facts Phoenix!

Air pollution is caused by both human and natural sources. Human sources include vehicle emissions, agriculture, and industry. Natural sources include volcanic eruptions, emissions from vegetation, and dust storms, which are a big part of our monsoons here in the Phoenix area.

Air pollution is worse in the winter as opposed to the summer because of all the coal and wood burning used to heat our homes. During the winter, a layer of cooler air is trapped by a layer of warmer air above, forming a temperature inversion. An inversion traps pollutants close to the ground, increasing the chances for harmful particulates to reach unhealthy levels.

At night, the ground level temperature cools faster than the air above it, trapping pollutants under the layer of warm air. The warm air above the cooler air acts like a lid, trapping the cooler air at the Mediasurface, keeping pollutants near the ground, and leading to poor air quality. As the sun rises, the ground level temperature warms up faster than the air above it, pushing the air upwards, breaking up the warm air layer and allowing the pollutants to escape.

The strong inversion in winter confines pollutants to a shallow vertical layer, leading to high (poor) air quality levels. This is why “no-burn days” in the Valley of the Sun are issued: so the use of woodstoves and fireplaces don’t add to pollution conditions during the winter.

Outdoor air pollution contributes to indoor air quality, with both affecting our health. When your home is closed up – in summer as well as in winter – it can seal these pollutants in where you and your family spend most of your time. A clean HVAC system is crucial to your family’s health and the air quality inside your home. John’s Refrigeration Heating and Cooling can evaluate your duct system to determine if the bad air outside is entering your home and will recommend actions you can take to keep the air inside your house as clean as possible.

 

Let John’s help you clear the air.

Check Out Our Blog for the Latest in HVAC Technology

September 10th, 2013

Be sure to bookmark the John’s Refrigeration blog for updates on the latest advances in HVAC technology.

We’ll feature money saving promotions here as well.

Call John’s Refrigeration for all your Air Conditioning, Heating, Indoor Air Quality, Energy Audit, and Commercial HVAC needs.

Welcome to Our New Website

September 10th, 2013

iMarket Solutions has launched John’s Refrigeration new custom website. To learn more about how iMarket Solutions can expand your presence on the web visit: www.imarketsolutions.com

Carbon Monoxide Symptoms and Prevention

September 3rd, 2013

Carbon monoxide (CO) is a deadly, colorless, odorless, poisonous gas. Every home can have CO: even an oven in the cleaning cycle produces CO, not just vehicles in an attached garage like many people think. The U.S. Consumer Product Safety Commission (CPSC) states that thousands become ill and about 170 people die every year in the US from CO produced by non-automotive consumer products.

The initial symptoms of low to moderate CO poisoning are similar to the flu and include headache, fatigue, shortness of breath, nausea, and dizziness. High level CO poisoning has more severe symptoms, including confusion, vomiting, loss of muscular coordination, loss of consciousness, and ultimately death. If you think you are experiencing any of the symptoms of CO poisoning, get outside to fresh air immediately and call the fire department from a neighbor’s home.

Be proactive about CO exposure in your home:

  • Don’t cover the bottom of natural gas or propane ovens with aluminum foil, which blocks the combustion air flow through the appliance and can produce CO.
  • During home renovations and repairs, make sure appliance vents and chimneys are not blocked by tarps or debris and that appliances are in proper working order when the work is complete.
  • Have your HVAC unit professionally inspected and serviced annually to ensure proper operation.
  • Install CO monitors in your home to detect the presence of this deadly gas.

John’s Refrigeration offers a professional grade, low level, carbon monoxide monitor, which continuously scans your home for CO. Our monitor detects CO levels as low as 5 parts per million (ppm), which is far below what monitors sold at the big box stores offer. Installed by our technicians, these monitors also have a digital display that shows any level of CO and include a two year warranty.

An example of a normal store-bought CO detector (reading zero) and the other one is our CO monitor which is picking up a reading. This family thought they had the flu.

The CPSC recommends that one CO monitor be installed in the hallway outside the bedrooms in each separate sleeping area of the home. Installing a CO alarm can provide some added protection, but is no substitute for proper use and upkeep of appliances that can produce CO.

Carbon monoxide kills – protect your family and call John’s Refrigeration Heating and Cooling; where you get a commitment, not just a response.

Air Conditioning Unit or Installer? Tips to Make the Right Choice

August 29th, 2013

We are often asked, “What is the right air conditioning unit for me?” When selecting a new heating, ventilating, and air conditioning unit (HVAC unit) for your home it is almost unimportant which unit you select.

 

Each unit receives a Seasonal Energy Efficiency or SEER rating. The higher the rating, the more efficient the system is. The challenge with the rating system is that is based on a perfect laboratory setting of 85 degrees, perfect duct work and no air leaks. More than likely these conditions do not exist in your home.

The true value comes when you choose the right HVAC installer.

A good company such as John’s Refrigeration, will ask what you want for your home. Factors to consider include the optimal temperature for the occupants, including pets, air quality and energy efficiency. These factors, in large part, have to do with the quality of the installation rather than the actual unit.

Here are Tips for Choosing the Right HVAC Installer:

  1. Licensed and Insured: Your peace of mind, safety and protection mean everything to us. We will show you our $2 million policy so you know we’re serious.
  2. Our technicians take part in ongoing training and education so they understand the latest HVAC trends and technology.
  3. Guarantee of Work Quality: We offer a 100% money-back guarantee to all customers as well as a lifetime workmanship guarantee. We don’t rest until our customers are happy with our work.
  4. We aren’t just going to switch out the HVAC box. We care about finding solutions to your family’s needs and expectations. It is important to us for our customers to establish a safe, healthy and comfortable home environment.
  5. We understand the needs of your family go beyond having hot and cool air on your home at the appropriate times of year. A customized comfort system for your home is about more than switching out the HVAC box.

We review the entire system to find areas of improvement for energy efficiency including the following:

  • Size the unit properly for the size of the home and number and lifestyle of occupants.
  • Identify insulation issues
  • Identify major attic-to-home issues
  • Pressure check and balance air to create an efficient system
  • Address safety and health issues
  • Establish good air quality and distribution

At John’s Refrigeration we understand HVAC installation is about more than switching out the box. We want to help create safe, healthy and comfortable home environment that meets the needs and expectations of our customers.

Reasons a Low Level Carbon Monoxide Detector is Important to Health

August 21st, 2013

The biggest reason a low level carbon monoxide (CO) monitor is important to health is that CO is the #1 cause of poisonings around the world. At John’s Refrigeration we help our customers create healthy home environment which is why we want you to understand the importance of installing a low level CO monitor. Understanding the causes, symptoms and prevention of CO poisoning keeps your family healthier and can even save lives.

Carbon monoxide enters the home in different ways. Sources include water heater, gas range, space heaters, negative pressure in the home and from vehicles in your attached garage. Because these are all common in the home, we suggest monitoring the levels of CO in your home.

Most CO monitors don’t alarm until the CO level reaches 70 parts per million (PPM) for more than three hours. OSHA and the World Health Organization’s guidelines are 15-35 ppm. That leaves a lot of time for your family’s health to be compromised.

Poisoning from carbon monoxide (CO) is often initially misdiagnosed as the flu. When CO enters the bloodstream it prevents oxygen from reaching vital organs including the heart and brain. Symptoms include dizziness, headache, GI issues and other flu-like symptoms. The interesting part is that symptoms are less severe when you are away from a home or building with higher levels of CO; that’s not common with the flu or other non-CO poisoning illnesses.

 

Preventing CO poisoning includes the following steps:

  1. Testing CO levels in your home by a professional HVAC installer.
  2. Annual inspection and servicing of HVAC systems. We offer preventative maintenance packages to all new and existing customers. Visit http://www.johnsrefrigeration.com/service for additional information.
  3. Never use a charcoal grill or portable generator in an enclosed space like a home, garage or shed.
  4. Never use a gas stove or oven to heat your home.
  5. Install low level carbon monoxide detector in your home. We can help you find one.
  6. Understand the symptoms of CO poisoning including headache, dizziness, weakness, nausea and vomiting. Leave the home and get to a hospital for treatment.

Contact us to learn the options offered by John’s Refrigeration for CO testing, low level CO monitors and all your HVAC needs.

3 Tips to Fresh Indoor Air Quality with Purification or Filtration

August 19th, 2013

Maintenance

According to the government’s Energy Star program, “Dirt and neglect are the top causes of heating and cooling system inefficiency and failure. To ensure efficient system operation, it’s important to perform routine maintenance.” The most frequent causes of poor airflow include inadequate return duct and return grille sizing, dirty filters and coils, closed registers, and high pressure loss duct designs and installations.

Ensuring these issues are addressed results in a higher efficiency system, a better heated/cooled home, and lower utility bills. More importantly, though, a clean and efficient system results in cleaner indoor air quality within a home. Filtering pollutants keeps you and your family healthier, which also reduces healthcare costs.

 

 

Fresh Air

By incorporating a fresh air component into your HVAC system, this will help ensure a steady supply of clean air while working to keep airborne pollutants out. With a fresh air system in place, a certified technician can check to see if an indoor air quality system might also work to your advantage.

Using the correct type of air filter helps keep your system running efficiently while also keeping the air in your home clean. Installing an electrostatic air filter that attracts and holds airborne particles like a magnet keeps the air inside your home fresher by reducing pollen, dust, and airborne pollutants. Since these filters are designed to be reusable, they save you money in the long run, as well. They are easily cleaned by either vacuuming or hosing off the dirt and are far more efficient than any other type of filter on the market.

 

Cleaning the Unit

Regularly cleaning an electrostatic air filter or changing a traditional, albeit less efficient, filter cuts down on repair costs and results in lower energy bills. But you should also check and inspect the condensate drain in your central air conditioner, furnace, and/or heat pump (when it’s in cooling mode). If the drain is plugged, it can cause water damage in the house, affect indoor humidity levels, and breed bacteria and mold. All of these issues add to air quality problems and will negatively affect your health.

The blower components should also be cleaned and adjusted in order to provide proper airflow through the system. Proper airflow over the indoor coil is necessary for efficient equipment operation and reliability. Maintaining a flow of clean air throughout the home is the optimal goal. With an efficient filtration system in place and a clean unit, your family will be less likely to be exposed to the airborne pollutants that irritate asthma and other respiratory ailments.

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Location
We service most AC brands and models near Mesa AZ.
Business Address:
211 E. 10th Drive, Ste. 2
Mesa, AZ 85210
Contact Us
Schedule your Ductless AC replacement in Gilbert AZ.
Company Phone:
Phone: 480-649-1000
We offer 24/7 emergency Air Conditioner repair service in Mesa AZ.
Service Hours:
Monday- Sunday 7 am-7 pm
24 Hour Emergency Service
For your Cooling repair in Mesa AZ, trust a licensed, certified contractor.
License:
#084417 #170672