Many businesses believe that good customer service is all about bringing customers back. The approach to customer service that John’s Refrigeration Heating and Cooling takes instead is to offer stellar service – indeed, Red Carpet Service – by forming a relationship with our customers personally. Since our customer service policy is customer-centered, we discover what the customer wants, listen to the customer to solve any issues, and deliver the customer’s vision – plus one percent.
John’s understands that homeowners may have been burned before or that the product or service offered by other companies turned out to be something entirely different from what was actually delivered. Unfortunately, many customers are only satisfied because their expectations are so low and because no one else is doing better. Poor service is what they’re used to.
However, consistency will overcome resistance. We offer a different experience from our competition: We “wow” our customers by backing up what we say. John’s offers a money back guarantee, no matter what the issue is. Our customers can always be satisfied knowing that the burden is always on us. They really can’t make a bad decision…. Unless they choose someone else.
John’s is able to provide this kind of customer service through systems and training. From how to answer the phone, to how to park at a client’s home, how we introduce ourselves to customers, and how to give them a completely different experience than they are used to or expect. We focus on communication through conversation training. We reward our Certified Technicians for the individual customer service they provide. We do this with weekly meetings, weekly training, and ride-alongs to oversee customer interaction. John’s is always looking for what would help us to improve.
A perfect service call is considered the Red Carpet treatment. We literally roll out a red carpet to your front door and then put on shoe protectors so we keep your home looking the way it was during our visit, as well as after we are finished.
John’s offers a different experience from any other installation or repair service. We are an HVAC company, here to help you with all you air conditioning and heating needs, but we are first and foremost a customer service oriented business that keeps the customer front and center during the entire process.
When customers know they can count on you time and time again, that is stellar service. So make a call to John’s Refrigeration Heating and Cooling – for projects large and small – where you get a commitment, not just a response.